No, it is not necessary: you can buy by entering only the required details. At checkout you will be asked for your personal and delivery details, which you can enter even if you are not registered on the site.

Can I order if I am under 18?

No. Selling alcohol to anyone under 18 is prohibited by law. The courier may ask for an identity document on delivery.

I am abroad, can I buy your products?

Yes. You can check the countries we serve directly on the checkout page. At present we do not ship to addresses outside the European Union. For any information, write to us at info@whiskyitaly.it.

Which payment methods do you accept?

We accept all major credit cards, Visa, Mastercard, American Express, PostePay (not all types), PayPal, Google Pay, Apple Pay and advance bank transfer.

Can I pay without using my credit card?

Of course: you can pay by advance bank transfer or with PayPal.

How do I pay by bank transfer?

When placing your order, select payment by advance bank transfer and make the payment using these details:

Account holder: WHISKY ITALY - SOCIETÀ A RESPONSABILITÀ LIMITATA SEMPLIFICATA
IBAN: IT59 Q030 6949 6331 0000 0007 757
Reference: your order number

Your order stays on hold until we receive the transfer, for a maximum of one week: as soon as the payment appears on our account we prepare the shipment and send you a confirmation email. If the payment does not reach us within 7 days, the order will be cancelled.

Can I pay in instalments?

Yes. By choosing PayPal as your payment method you can use PayPal's instalment plan, when it is available for your account and for the amount of your order.

Can I pay on delivery?

No, we do not accept cash on delivery.

How do I use a discount code?

You can enter your code using the "Apply Discount Coupon" button, available both in the cart and on the checkout page. Please note that discounts and promotional codes cannot be combined with one another.

Do I have to request an invoice?

No, there is no need. Simply enter your company name and VAT number when registering or placing your order, together with your certified email address (PEC) or SdI code: we will include a paper copy of the order inside the parcel and send the electronic invoice to the Italian Revenue Agency, where you will find it in your tax drawer. If you do not have a VAT number, you will find a regular tax receipt inside the parcel.

What if I need a copy of the invoice?

No problem: write to ordini@whiskyitaly.it quoting your order number and we will send you a digital copy of the invoice as soon as possible. Please note that this copy is provided as a courtesy: the valid document is the one sent to the Italian Revenue Agency.

How much does shipping cost?

Shipping is not free. The cost is calculated on the basis of the destination country and the weight of your order, and you can see the exact amount before completing your purchase.

How much does shipping to islands or remote areas cost?

For smaller islands and for locations classed as remote by the couriers (for example Livigno and Campione d'Italia) the shipping cost is different and is calculated on the basis of the weight of the order and the destination area. Delivery times are longer too: to these destinations delivery can take up to 4 working days.

What are the expected delivery times for an order?

For most of Italy, delivery normally takes 24/48 hours, processing time excluded. All our products are available immediately: orders received before 12 noon are usually shipped the same day, the others on the next working day. Please bear in mind that the courier handling the delivery (currently SDA or BRT) is a third-party company whose service we buy in, and is not part of Whisky Italy.

How are the bottles packed?

With the same care we put into selecting them. Every bottle is individually protected with cushioning material and placed in a box sized for its contents: when there is more than one bottle, they are separated from each other so that they cannot touch or move around in transit. We also protect original tubes and packaging, because we know how much they matter, especially on collectible bottles and gifts. If something should still go wrong on the way, we take care of it: read what to do if the parcel is damaged.

Can I collect my order in person?

Yes, and collection is free. You can buy online and pick your order up at our warehouse in Rome, at Largo Luigi Cossa 3, 00148 Rome, during these hours:

Monday to Friday: 9:00 am – 1:00 pm and 2:30 pm – 5:30 pm
Saturday: 9:00 am – 12:30 pm

Before coming to collect it, please wait for our confirmation email: it lets you know that your order is ready.

Can I have my order shipped to an address other than the billing address?

Yes. While placing your order you can enter a billing address and a different delivery address. Once the parcel has left our warehouse you will also receive an email directly from the courier with the expected delivery date: from there you can change the date or choose to collect your order at a pick-up point.

Who can accept the parcel?

The parcel must be accepted by the person who placed the order, or by another adult: as these are alcoholic beverages, the courier may ask for an identity document on delivery.

How can I track the status of my order?

We will send you the shipping confirmation by email, including the courier's tracking number; you will then receive delivery emails from the courier with the expected date. And if you still have doubts, write to us at ordini@whiskyitaly.it.

What happens if the courier cannot find me?

If the courier finds nobody at the address you provided, at least one further delivery attempt will be made over the following days. If the second attempt also fails, the parcel is held in storage and has to be released by contacting us. With BRT shipments you will instead receive all the shipping information by email and you will be able to choose the delivery day, request storage collection or pick your order up at one of the BRT collection points across Italy.

What should I do if the parcel is damaged?

If the parcel is visibly damaged, wet or tampered with, we recommend that you do not accept it and that you let us know about the refusal through the "Contacts" button on the site or by writing to ordini@whiskyitaly.it. We will handle the claim with the courier and either send you the same product as a replacement or refund your order in full.

How do I know whether my order went through?

We keep you informed by email at every stage of your order, from purchase to shipment. If you are a registered user, you can log in at any time to see the history and the status of all your orders.

Can I change the contents of an order I have already placed?

Yes, as long as we have not shipped it yet: bear in mind that we ship as quickly as possible, precisely so that you receive your product fast. To request a change, write to us straight away at ordini@whiskyitaly.it quoting your order number and the change you need.

Can I cancel an order I have already placed?

Yes, but we need to hear from you before the order is handed over to the courier. To cancel a purchase, write to ordini@whiskyitaly.it quoting your order number in the message.

What happens if a product in my order is no longer available?

This is rare, because we only sell what we have in our warehouse. Should it happen, we contact you straight away and the choice is yours: you can replace the product with another one you like, or receive the shipment with the remaining products and a refund for the missing item.

Not satisfied?

Customer satisfaction comes first for us. If you are not happy with the product, or you are no longer interested in your purchase, you can exercise your right of withdrawal within 14 days of the delivery date. You can then return one or more of the products you bought and choose between a full refund and a store credit to use in our shop.

How can I return one or more products to whiskyitaly.it?

Go to the "Contacts" section, fill in the required fields and, in the "Your request" field, tell us that you wish to return your products and which ones; alternatively, write to us at ordini@whiskyitaly.it. Our Customer Service team will get back to you as soon as possible.

Return shipping costs are at your expense and you can choose how to proceed:

arrange the return shipment to our warehouse yourself, with the courier you prefer;
let us arrange collection from your address: in this case we take care of everything and the cost of the collection is simply deducted from your refund.

If, on the other hand, the return is due to a mistake on our side, for example if we sent you a different bottle from the one you ordered, both the return costs and the cost of the incorrect shipment are entirely at our expense, with nothing deducted from your refund.

In what condition do the products have to come back?

Products must come back to our warehouse intact, with the original seal unbroken and never opened, complete with their original packaging and any gift tube. Opened bottles, or bottles with a tampered seal, cannot be accepted.

How long does the refund take?

The refund is issued within 14 days of the moment we receive your withdrawal notice, using the same payment method you used for the purchase (unless otherwise agreed). As provided for by law, we may withhold the refund until we receive the products. If you chose to have us arrange the collection, the cost of that collection is deducted from the amount refunded; nothing is deducted if the return is due to a mistake on our side. If you prefer a store credit, we send it to you by email as soon as the returned goods have been checked.

How do I find a product?

To find a product quickly you can use the site search, always available at the top right, or browse our selections: you can search by distillery, category, alcohol content, peat level and brand.

How do I know whether a product is in stock?

It is very simple: if the "Add to cart" button appears, the product is available in our warehouse. Bear in mind that we do not sell products we do not have, nor do we take pre-orders: if you can add it to your cart, it is ready to ship.

The product I am looking for is sold out: can I be notified when it is back in stock?

Yes. If you are registered on the site, the page of a sold-out product includes the option to be notified by email when the product is back in stock. It is the best way not to miss the most sought-after bottles, which often come back in limited quantities.

Can I buy the same product more than once?

Certainly, just add the quantity you want to your cart. Please note, however, that some of our products are very rare: to give other enthusiasts a chance to buy them too, we may limit the quantity available to one or two units.

Are rare and collectible bottles identical to the photo?

The images are indicative and may show a different batch or vintage from the one actually in stock. Rare, vintage and collectible bottles may also show small imperfections due to age and storage: slight marks on the label or tube and drops in the fill level are normal and do not affect the product. If you have any doubts, write to us at info@whiskyitaly.it before buying: we will gladly send you real photos of the bottle we have in stock.

Can I buy a gift card or a gift voucher?

Yes, we offer digital gift cards in various denominations (€25, €50, €100), or you can choose the amount yourself, to be sent to the recipient by email. You will find them here: Whisky Italy Gift Card.

How much is a gift card worth and how long does it last?

A gift card is valid for one year from the date it is issued and can also be used partially, across several orders, until the credit runs out. It is non-refundable and cannot be exchanged for cash.

Can I send an order as a gift?

Yes. In the cart and at checkout you can add a message for the recipient, which they will find together with their parcel; in this case the shipment travels with a delivery note that shows no prices. Printed gift cards and gift wrapping are not available at the moment.

If I forget my login or password, how can I recover them?

At the top right of every page of the site you will find the "Login" button: click it and then choose "Forgot your password?". Just enter the email address you used when registering and the control code shown below it (enter all the characters, including those in the image), then follow the instructions you receive by email.

How can I change my password and/or my personal details?

Log in and click the smiley button next to the logout button at the top right: from there you can update your personal details and your password.

How is my data handled and how can I ask for it to be deleted?

We do not require you to create an account: you can buy without registering. The data you provide is used solely to handle your order, shipping, customer service and tax and legal obligations, and is kept for as long as those purposes require. At any time you can request access to, correction of or deletion of your data by writing to info@whiskyitaly.it: documents relating to orders already issued are kept only for the period required by tax and accounting obligations.

You can subscribe from the Whisky Italy home page, in the "Subscribe to our newsletter" section, or by ticking the relevant box at checkout. To unsubscribe, just click the link at the bottom of every newsletter you receive, or write to us at info@whiskyitaly.it.

What should I do if I run into technical problems?

You can use the "Contacts" button in our menu or send an email to info@whiskyitaly.it: we will look into it as quickly as possible.

How do I contact customer service?

You will find all our details and the contact form on the Contacts page. For questions about orders you can write directly to ordini@whiskyitaly.it, for everything else to info@whiskyitaly.it.

Is the website secure?

Certainly: we care about our users' security and use all the technology needed to protect your data. Credit card payments take place in protected SSL mode on the site of our partner for secure online purchases (PayPal): we never see or store your card details. If you decide to register, your password is encrypted by our servers and cannot be read even by us. And if all this were not enough, you can always pay by bank transfer.

Are you of legal drinking age?

APERTI TUTTO AGOSTO: Le vacanze iniziano. Noi restiamo aperti. I tuoi distillati preferiti ti aspettano, per tutto agosto.

Frequently Asked Questions

Purchases and payments

Shipping and delivery

Orders

Returns and refunds

Products

Gifts

Account, personal data and newsletter

Support and security

Answers

Do I need to register on whiskyitaly.it in order to buy?